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  1. Buyer Protection

  2. Buy with confidence

The items are shipped to the delivery address that the CUSTOMER indicates during the ordering process.

3. Shipping time

When you place an order, the estimated delivery date is approximately 2-5 business days.

4. Shipping costs

Shipping costs depend on the weight of your order and the shipping method. To find out how much your order will cost, simply add the items you want to purchase to your cart and proceed to the checkout page. It is on this screen that the shipping costs will be displayed. You will be informed of these charges, if any, on the payment page. Sales tax is charged depending on the province or territory the item is sent to.

Karotier offers delivery in Canada and internationally,

Karotier cannot be held responsible for unforeseen delivery delays, beyond the control of karotier.


5. Cancellation of order:

Once payment has been made, the Customer cannot modify their order . However, if the order has not yet been prepared by Karotier, the Customer may cancel his order by contacting Customer Service With or without creating a customer account. The Customer always has the possibility of making use of his right of withdrawal. In this case, the Customer will be informed by e-mail of the cancellation of his order and, where applicable, will be reimbursed by Karotier the amount he would have to pay for the order.

6. Return of merchandise


It is possible to return your unworn items within 30 days of your order receipt date. Items must be intact with receipt and in their original packaging.


If you have specific questions, please consult our FAQs or contact our customer service in chat.

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